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The following are the incoming and outgoing IMAP server settings for Office 365. IMAP and SMTP with OAuth2 Server Settings

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Existing accounts configured to connect using IMAP and SMTP will need to update their client and client configuration to an OAuth2 compatible client soon as ITS will no longer support basic authentication beginning in early 2021. ITS is no longer permitting new accounts to connect with IMAP and SMTP without OAuth2. You will need to know your Office 365 email address (based on your USC NetID username), password, and the Office 365 server settings in order to successfully set up your email client. Outlook 2016 Setting Up an Office 365 Account Using IMAP and SMTP with OAuth2 Authenticationīelow you will find information on configuring ITS-supported email clients to access your Office 365 account using IMAP and SMTP with OAuth2 authentication.

NOTE: The versions of Outlook that are listed below are the only versions that are supported by Microsoft for use with Office 365. Setting Up an Office 365 Account Using Exchangeįor documentation on setting up your Office 365 account on an email client using Exchange, please see the links in the side navigation to the right of this page. At this time, ITS also supports connecting with other compatible mail clients using the Exchange and IMAP4 with OAuth2 connection methods, although Exchange is highly preferred. If you are using Microsoft Outlook as your email client, you should use the default Exchange connection type. Exchange also provides direct access to the USC calendar that is a part of your Office 365 account.

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Exchange only requires that you provide your email address and password for set up IMAP, however, requires additional server information. There are several advantages to setting up your email client to use Exchange rather than IMAP settings. You can set your email client to access your Office 365 account using either Exchange or Internet Message Access Protocol (IMAP) settings.

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This page provides links to documentation on how to configure your email client to access Office 365.

If you require assistance from our support member in resolving the Outlook Not Connecting To Office 365 Mac problem, click the Call button provided on this web page.ITS highly recommends using the Outlook email client or Outlook Web App (OWA) to access your USC Office 365 email.

If not, remove the Office 365 account from the Outlook application and then re-add it with the correct server settings.

Check if the Outlook cannot connect to Office 365 Mac problem is resolved.

Navigate to the Directory Service section and then select the checkbox beside the Use SSL to connect option.

Click Advanced -> Server, go to the Microsoft Exchange section, and select the checkbox next to the Use SSL to connect option.

When the next window opens, click the Accounts tab on the left panel and select the email address of your account.

Navigate to the Tools menu on the Outlook application and choose the Accounts option.

The Mac computer must have an active internet connection.

Check if the Mac computer is connected to a stable internet connection.

This will disable the Work Offline feature on the Outlook application.

If so, remove the checkmark next to the Work Offline option.

Go to the Outlook menu and look for the Work Offline option.